Frequently asked questions.

We are a precious metals refinery in Ormeau, Queensland, formerly known as PMT Refinery.

Yes. Our refinery and offices are in Ormeau QLD 4208, between Brisbane and the Gold Coast.

Our facilities are open Monday to Friday from 8:30am to 4:30pm. The refinery closes over Christmas — please contact us for the exact dates.

Yes. The Australis Refinery laboratory is accredited by the National Association of Testing Authorities (NATA).

NATA is the National Association of Testing Authorities, Australia's national accreditation body for laboratories. Accreditation means an independent NATA assessor has examined our laboratory — its methods, equipment, staff competence and quality system — and confirmed it meets the international standard for testing laboratories, ISO/IEC 17025. It is reviewed regularly to keep the accreditation.

For you, it means the purity we report on your gold or silver comes from a laboratory whose results have been independently verified as accurate and traceable, not just from our own say-so. See our Accreditations page for the full list of standards we hold.

Yes, you can buy gold and silver from us. See our Bullion page or contact us to find out more.

For private customers only: if the amount of the purchase is over $5,000 AUD we request an original ID, or a certified copy of a valid driver licence or passport.

Gold, silver, platinum and palladium.

Australian private customers who wish to sell bullion, nuggets, alluvial or scrap to PMT Pty Ltd will be required to provide the following:

• Our Australian Business Details & Beneficial Owner form, completed as an individual or sole trader and signed (we can send you the form)
• A certified copy of your current driver licence or passport
• Your bank account details for payment by EFT (BSB and account number), entered on the form
• If you do not have an ABN, the ATO's Statement by a supplier form

ID copies must be certified by a Justice of the Peace or another authorised certifier, and we require the original certified copies.

Australian business customers setting up an account (one time only) who wish to buy or sell bullion, or sell alluvial, scrap and similar, will be required to provide the following:

• Our Australian Business Details & Beneficial Owner form, completed and signed — business or company name, ABN and ACN, business address (not a PO box), GST status and RCTI authorisation
• Details of the authorised person (director or owner), including position, date of birth and residential address
• The names of all shareholders holding 25% or more
• A copy of the current driver licence (both sides) of every shareholder holding 25% or more, plus a selfie of each person holding their licence with both sides clearly visible — or post us an original certified copy
• Another form of ID verifying the name and residential address of every shareholder holding 25% or more, e.g. an electricity bill or rates notice
• A copy of your ASIC registration form
• A copy of a bank statement (top section only) verifying your business name, BSB and account details
• Two trade references

We complete our compliance check on each shareholder through GreenID, which verifies name and residential address only. It may appear on a person's file as a credit enquiry, but it is not a credit check.

ID copies must be certified by a Justice of the Peace or another authorised certifier, and we require the original certified copies. Post to: PMT Pty Ltd, Compliance, PO Box 385, Ormeau QLD 4208. Overseas businesses complete our International Business Details & Beneficial Owner form instead.

This information is a guide only, so please email or call our office anytime to discuss the process further. Any overseas parties interested, please contact us at [email protected]. The full process is set out on our KYC & AML page.

Yes. Please contact us on (07) 5574 6629 to book an appointment.

It depends on what you're selling. If you sell gold or silver bullion that fulfils our requirements, payment is made immediately. If you're selling jewellery scrap, nuggets, alluvial and similar, it will take up to 5 business days to receive the payout, if not earlier.

Analysis, precious metals recovery and refining services. See our Services page to learn more.

Gold, silver, platinum and palladium.

Jewellery, industrial and pre-melted scraps, nuggets, alluvial, mined gold, coins, goldsmith lemels and sweeps, medical, dental and spent solution.

No.

No.

Yes you can. We ask our customers to please call our office on 1300 733 463 or (07) 5574 6629 to book an appointment.

Yes. Contact us to find out more.

It will depend on the material and the size of the job. Jewellery scrap, nuggets, alluvial and similar can be processed and paid out within 5 business days, if not earlier. Lemel, sweeps and polishings take 7–10 business days.

Prices published or quoted by Australis Refinery are indicative only. The price for your order is fixed at the time your invoice or purchase order is issued — see our Terms and Conditions for details.